Shipping policy

Delivery Information

Covid-19 Update

Shipments may take longer than usual due to global disruption. We apologise for any inconvenience. For the latest status click here.

Dispatch & Working-Day Definition

We aim to ship the same working day or within 24 hours. During busy periods this may extend. If your order is urgent, choose one of our express options for priority handling. All delivery times quoted below refer to working days after dispatch.

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UK Delivery Information

UK Mainland

All UK packages are sent via Royal Mail or DHL. Dispatch is normally same-day; allow up to 48 hours.

Order Value & Weight Price Mail Service Delivery Time
< £50 / < 750 g £6.00 Royal Mail 1st Class Usually Next Day**
< £150 / < 750 g £6.00 Royal Mail 1st Class Recorded Usually Next Day**
≥ £150 or ≥ 750 g £6.00 DHL Next Working Day*
Over 30 kg £12.00 DHL Next Working Day*
Over 60 kg £18.00 DHL Next Working Day*

UK Mainland – Timed / Next-Day Upgrades

Delivery Service Price (from) Delivery Time
Next Day £12.00 Next Working Day*
Next Day by 12 p.m. £18.00 By 12 p.m.*
Next Day by 10 : 30 a.m. £22.00 By 10 : 30 a.m.*

Northern Ireland, Channel Islands, Highlands & Islands

Sent via Royal Mail or DHL.

Order Value & Weight Price Mail Service Delivery Time
< £50 / < 1 kg £6.00 Royal Mail 1st Class 2 Days
£50–£149 / < 1 kg £6.00 Royal Mail Recorded 2 Days
≥ £150 or ≥ 1 kg £6.00 DHL 2 Days
2–5 kg £15.00 DHL 2 Days
5–30 kg £25.00 DHL 2 Days
30–60 kg £50.00 DHL 2 Days
> 60 kg £75.00 DHL 2 Days

* DHL sends a delivery-window notification and lets you reschedule; next-day/2-day is the target, not guaranteed.
** Royal Mail reports 93 % next-day performance; allow up to five working days and note that Recorded items need a signature.
† Website quotes may rise for heavy/bulky shipments.

European Delivery Information

VAT & Duty (DDP): We ship Delivery Duty Paid, so you pay nothing extra on arrival. VAT-registered customers wishing to reclaim VAT should email sales@chromacolour.co.uk before ordering.

Zone 1 – Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland

Belgium

Order Band Price Service Transit
< £150 / ≤ 30 kg £50.00 Air Courier 2–4 Days
≥ £150 / ≤ 30 kg £25.00 Standard Courier 3–5 Days

France

Band Price Service Transit
≥ £150 / ≤ 30 kg £28.00 Standard Courier 3–5 Days

Germany

Band Price Service Transit
≥ £150 / ≤ 30 kg £25.00 Standard Courier 3–5 Days

Luxembourg

Band Price Service Transit
< £150 / ≤ 30 kg £50.00 Air Courier 2–4 Days
≥ £150 / ≤ 30 kg £25.00 Standard Courier 3–5 Days

Netherlands

Band Price Service Transit
≥ £150 / ≤ 30 kg £25.00 Standard Courier 3–5 Days

Republic of Ireland

Band Price Service Transit
≥ £150 / ≤ 30 kg £28.00 Standard Courier 3–5 Days

Zone 2 – Austria, Denmark

Austria

Band Price Service Transit
≥ £150 / ≤ 30 kg £25.00 Standard Courier 4–6 Days

Denmark

Band Price Service Transit
< £150 / ≤ 30 kg £75.00 Air Courier 3–4 Days
≥ £150 / ≤ 30 kg £30.00 Standard Courier 4–6 Days

Zone 3 – Czech Republic, Slovakia, Italy, Spain

Czech Republic

Band Price Service Transit
< £150 / ≤ 30 kg £75.00 Air Courier 3–7 Days
≥ £150 / ≤ 30 kg £35.00 Standard Courier 5–8 Days

Slovakia

Band Price Service Transit
< £150 / ≤ 30 kg £75.00 Air Courier 3–7 Days
≥ £150 / ≤ 30 kg £35.00 Standard Courier 5–8 Days

Italy

Band Price Service Transit
< £12 / ≤ 0.5 kg £15.00 Royal Mail ISF* 5–12 Days
> £12 / > 0.5 kg £30.00 Standard Courier 4–8 Days

Spain

Band Price Service Transit
< £12 / ≤ 0.5 kg £15.00 Royal Mail ISF* 5–12 Days
> £12 / > 0.5 kg £30.00 Standard Courier 4–8 Days

Zone 4 – Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

Band Price Service Transit
< £12 / ≤ 0.5 kg £15.00 Royal Mail ISF* 5–12 Days
> £12 / > 0.5 kg £45.00 Standard Courier 4–8 Days

Zone 5 – Bulgaria, Croatia, Greece, Latvia, Lithuania, Romania

Band Price Service Transit
< £12 / ≤ 0.5 kg £15.00 Royal Mail ISF* 5–12 Days
> £12 / > 0.5 kg £60.00 Standard Courier 6–10 Days

Zone 6 – Norway, Switzerland

Band Price Service Transit
< £50 / ≤ 0.5 kg £15.00 Royal Mail ISF* 5–12 Days
< 2 kg £25.00 Standard Courier 3–7 Days
2–10 kg £40.00 Standard Courier 3–7 Days
> 10 kg £75.00 Standard Courier 3–7 Days

Zone 7 – Bosnia-Herzegovina, Iceland, Montenegro, Serbia, Liechtenstein

Band Price Service Transit
< £50 / ≤ 0.5 kg £18.00 Royal Mail ISF* 5–12 Days
< 2 kg (≤ £50) £40.00 Royal Mail ISF* 5–12 Days
2–10 kg £75.00 Standard Courier 3–7 Days
> 10 kg £90.00 Standard Courier 3–7 Days

USA & Canada

USA

Band Price Service Transit
< £50 / ≤ 0.5 kg £18.00 Royal Mail ISF* 5–12 Days
0.5–1 kg £25.00 Standard Courier 2–3 Days
1–5 kg £30.00 Standard Courier 2–3 Days
5–10 kg £55.00 Standard Courier 2–3 Days
> 10 kg £75.00 Standard Courier 2–3 Days

Canada

Band Price Service Transit
< £50 / ≤ 0.5 kg £18.00 Royal Mail ISF* 5–12 Days
0.5–1 kg £30.00 Standard Courier 3–5 Days
1–5 kg £35.00 Standard Courier 3–5 Days
5–10 kg £65.00 Standard Courier 3–5 Days
> 10 kg £85.00 Standard Courier 3–5 Days

Rest of the World

Rates vary by country—use the checkout quote for exact pricing.

Band Price (from) Service Transit
< £50 / ≤ 0.5 kg £20.00 Royal Mail ISF* 7–15 Days
0.5–2 kg £40.00 Standard Courier 3–5 Days
2–5 kg £45.00 Standard Courier 3–5 Days
5–10 kg £65.00 Standard Courier 3–5 Days
> 10 kg £85.00 Standard Courier 3–5 Days

* Royal Mail “International Signed For” is trackable up to UK exit only.
** Extra 30 kg (or part) incurs an additional charge.
All deliveries are fully insured and trackable.


Questions? Call us on +44 (0)20 8664 8000 or email sales@chromacolour.co.uk.

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